Wendy’s Testing Out New AI Chatbot
(Columbus, OH) — Wendy’s is testing out a new AI chatbot that can take drive-thru orders. The fast-food chain partnered with Google to create “Wendy’s FreshAI,” which can take verbal orders from customers. Company officials told The Wall Street Journal the technology won’t replace exist workers. Instead, it gives employees more time to focus on serving food and taking care of customer needs. Wendy’s is rolling out the chatbot in Columbus, Ohio, next month. There’s no word on a large-scale rollout just yet.
